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General FAQs
Teal FAQs
Telephone: 02 6643 1166
Mon to Thurs - 8.30am to 4.30pm, Fri - 8.30am to 1pm
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G1: What are Teal's factory showroom opening hours?
Teal Windows Grafton, NSW., Australia factory showroom is open from Monday to Thursday between 8.00am and 4.30pm and Friday between 8.00am and 1.30pm. Customers can request appointments outside these hours by phoning (+61) 02 6643 1166.
G2: Does Teal deliver products to all parts of Australia?
Teal delivers its products to all Australian states including the islands adjacent to Australia such as Lord Howe Island using it's delivery vehicles or other forms of transport, eg, sea and air.
G3: Does Teal deliver product to other countries?
Teal can arrange delivery of its timber window and door products to other parts of the world, eg, USA.
G4: How do I obtain a quote from Teal for my job?
Teal most commonly provides quotes based on customer's building plans. Customers usually receive a more economical or cost-effective quote for windows and doors if Teal recieve plans prior to the commencement of construction due to the Teal confirming or specifying the correct opening sizes for windows and doors. Customers working with or without a builder usually need to allow 10mm clearance around all window and door units when measuring openings. Teal is able to work with customers to establish opening sizes and recommend suitable window and door styles if they have not engaged a builder or architect. The more information and documentation customers are able to supply Teal with the more realistic the customer's quote will be. Teal is able to provide verbal estimates for jobs and provide written quotes once all requirements are established. In some situations a member of Teal's staff may consult customers and/or builders on-site to clarify requirements and determine window and door opening sizes after a job order has been placed. Teal will move to the ordering process once a quote has been formally accepted.
G5: How do I place an order will Teal?
Teal's quotation, accepted and signed by the customer, forms the basis of an order. The quotation contains all the window and door specifications including dimensions. If a customer has engaged a builder it is important the builder receives the quotation for checking and confirmation prior to an order being submitted. Window and door types contained in the order must be carefully checked along with the dimensions of individual units. Additionally, hardware types and colours, handle location, direction of opening/sliding, glass specifications and screen requirements need to be confirmed. Dimensions are to the external of frames and the sash size for unframed items. Remember, a minimum of 10mm is normally allowed all round the frame/jam for the opening allowance. Teal will begin to manufacture the job upon acceptance of the quotation and receipt of the deposit specified in the quotation. Deposits can be paid by credit card, direct deposit or cheque with credit card transactions attracting any additional credit card fees. Delivery dates stated in the quotation are indicative only. Customers who require a specific delivery date will need to keep in close contact with the factory to ensure the production staff are aware of their requirements. Teal will make every effort to meet urgent orders that must be taken immediately production is finalised. Customers will receive either phone or email advice when an order has reached the final stages of production. The advice will contain details of final payments and delivery dates and arrangements. Customers collecting orders from the factory will need to advise production staff in advance.
G6: What additional order information does Teal require?
To assist with the smooth production and delivery of an order Teal needs to receive the following information:
# Site address - For on-site meetings if required, for delivery purposes and for determination of wind rating (AS2047) to permit certification of windows and doors (AS1288).
# Production progress - Teal's production schedule is determined by the number and size of existing orders on the production schedule. Early ordering assists Teal in meeting customers desired delivery dates. Teal requests customers advise the factory of construction delays in a timely fashion because such advice affords Teal the opportunity to adjust production schedules. Where Teal has not been advised of lengthy customer construction delays the manufacturer may elect to charge a storage fee for completed orders.
G7: Do I need to advise Teal of insect and security screen requirements with my order?
The inclusion of insect and/or security screens on windows and doors may require modification of the frame surrounding units. Customers should inform Teal if they are likely to fit insect and/or security meshed screens in the future. Teal manufactures and fits insect and/or security meshed screens in the following configurations:
# Timber framed screens with nylon or fibreglass, paw or pet proof, aluminium and stainless steel mesh.
# Powder coated aluminium screens with nylon or fibreglass, aluminium and stainless steel mesh.
# Retractable screens with nylon mesh contained in a cartridge retracting either across or up.
# Timber or aluminium framed screens fitted Invisi-guard steel mesh for additional protection.
Go to Teal's Screen Mesh page for additional information.
 
Timber FAQs
T1: What timber species does Teal manufacture its products from?
Teal manufactures windows and doors from both imported and Australian timbers. The most popular species are Western Red Cedar, PNG Rosewood and Kwila/Merbau. For more information go to Teal's Timber page.
T2: Does Teal manufacture products using Australian timbers?
Teal manufactures windows and doors from Australian timber. The species of Australian timber used depends upon the setting or application the product is to be used in and the availability of the species. Contact Teal for more information.
T3: Where does Teal source timber stock used in its products?
Teal uses imported timber from sustainable sources in Canada, South East Asia and Papua New Guinea. Australian timbers are sourced from throughout the country. For more detailed information see Teal's Timber page.
T4: Are sustainable timber species used in Teal products?
Teal only uses sustainable timbers in its products.Go to the Sustainability page of our website for further information.
T5: Is it important to apply seal and finish coats to raw timber products?
All raw timber weathers with time. Raw timbers exposed to direct sunlight, wind and rain weathers at a much faster rate than unexposed raw timber. Exposed raw timber is likely to swell slightly, crack and discolour over time reducing the service life of the timber product. Applying a sealing coat followed by a number of finish coats reduces the effects of weathering. All exposed joinery needs to be regularly inspected and maintained with joinery in coastal areas requiring more regular inspections. Indicators of weathering include cracking, peeling and/or flaking of the finish coat, discoloration of the timber's natural colour and dryness of the timber surface. Timber indicating weathering should be reprepared and protected with fresh finish coats. Raw timber products dispatched from Teal's factory must be sealed all over within 48 hours of delivery to comply withTeal's product warranty. No warranty applies to timber left unsealed. Teal most commonly applies a seal coat to windows and doors prior to dispatch from its factory. It is important that all surfaces on a window and/or door unit be completely coated at the same time, ie, on the same day.
T6: Is it necessary to apply seal and finish coats to the tops and bottoms of products?
As a general principle all timber surfaces should be seal coated. This includes the tops, bottoms and other concealed surfaces such as hinge and lock apertures. Timber end grain is often exposed to the elements on the bottoms and tops of windows and doors. Unsealed/finished end grain readily absorbs moisture leading to swelling, bowing, twisting and eventual rotting of the styles or vertical members of the window or door. It is important that all surfaces on a window and/or door unit be completely coated at the same time, ie, on the same day.
T7: Why doesn't Teal apply the final finishing coats to timber products?
For a variety of reasons Teal advises customers to complete the finish coats of timber products after the window or door units have been installed. Units may need to be planed, chieslled and/or drilled during installation requiring the surfaces to be resealed. Units may inadvertently suffer minor scratches or dents during delivery or installation. Finish coating makes rectification of scratches or dents a much more difficult. Typically Teal applies 1 or 2 seal or primer coats prior to delivery. The seal coats require sanding prior to the application of the finish coats. Customers who are unsure about the correct finish to use should consult Teal for advice. Teal works with both customers and painters to achieve the all important final appearance to its doors and windows. Customers who prefer finish coating to be applied in Teal's factory should contact Teal about this optional extra.
T8: Does Teal favour a brand of clear finish?
Sikkens finishes are recommended by Teal for its timber windows and doors. Oil based finishes from other manufacturers may have equal performance characteristics. Acrylic or water based finishes should be avoided on sliding surfaces due to the finishes tendency to bind or stick. Acylic finishes used in this way void Teals' product warranty. For further information about Sikkens products go to: http://www.homeimprovementpages.com.au/connect/sikkens/
T9: Can I paint timber products with coloured paint?
Teal strongly recommends the use of oil based enamel coloured paint as an alternative to clear and/or stained finishing. Acrylic or waterbased primer/sealer is only applied in-factory by request. Teal's quick drying oil based primer/sealer will need sanding smooth prior to the application of finish or top coats. The application of dark coloured oil based paint on exposed windows and doors should be avoided due to heat retention issues leading to timber warping and shrinking. Teal suggests customers consult a paint expert when finalising paint colours and brands. Teal does not endorse paint brands because the brand of coloured paint is a contributing factor in the appearance of the finish. Customers who are unsure about the correct finish to use should consult Teal, a professional painter or paint supplier for advice. Teal willingily works with both customers and painters to achieve the all important final appearance to its doors and windows.
Tip: Use the following method to determine the paint type if timber windows and/or doors are already painted. Apply a small amount of denatured alcohol (methylated spirits) to a clean white rag and rub onto the surface of the paint. Acrylic/Latex paint will come off on the rag. Oil/alkyd paint will not.
T10: My professional painter wants to use products not recommended by Teal. What should I do?
The use of the incorrect timber finish or paint for a given window or door application can have adverse consequences. Teal recommends customers contact the finish or paint manufacturer to ascertain the latest information about finish or paint the painter wants to use. Timber window or door units that are not exposed to the elements (internal) can usually be coated with most types of finish or paint. The following needs to be taken into account when finishing or painting window or door units exposed to the elements (external):
# Water based or acrylic paints - Effectively wrap timber in a plastic coating preventing the timber from "breathing". Acrylic paints used on sliding surfaces can cause binding and sticking. Acrylic paints used in external applications void Teal's joinery warranty.
# Polyurethane, estapol and laquer finishes - Dry to a rigid or hard finish preventing the timber from "breathing". These finishes can cause timber to warp and split due to heat retention. Australia's high levels of ultra violet light shorten the life of these finishes. Use of these finishes in external applications void Teal's joinery warranty.
# Natural oils and varnish finishes - vary in service life depending on application. Oils used externally tend to have a short service life while oils used internally may last up to ten years or longer. External oil finishes may require re-application annually. If unsure contact Teal to discuss your use of oils or varnishes.
# Wax finishes - Form a barrier against water ingress and often contain fungicides to limit mould growth for example. Waxes can limit the future use of alternative finishes or paint. If unsure contact Teal to discuss your use of wax finishes.
T11: What finish should I use when Teal preseals my windows and/or doors in the factory?
If unsure customers should contact Teal to confirm the type of seal coat used in the factory and compatible finishes. Customers should also contact the finish or paint manufacturer to ascertain the latest information about the chosen finish or paint. Different finish and paint types cannot be mixed due to chemical reactions shortening the life of the finish or paint. Acrylic or waterbased paint should never be applied over oil based primers or paint. The use of incompatible finishes or paints in external applications void Teal's joinery warranty.